Refund & Cancellation Policy

14-day money-back guarantee

If Artimic isn't right for you, email hi@artimic.com within 14 days of a purchase (a paid plan or a credit pack) and we'll refund it in full — no hoops. This covers your first purchase and the start of a subscription.

What's refundable

• Any plan or credit-pack purchase, in full, within 14 days of payment.
• Credits you bought but have not consumed.
• A charge made in error, or a duplicate charge — anytime.

What's not refundable

AI generation is digital content delivered the moment it runs, so once credits have been consumed (used to generate or edit designs) that portion is non-refundable. To keep the guarantee fair, a refund may be declined or prorated where most of a purchase's credits have already been used. Purchases older than 14 days, and subscription renewals after you've had access to the new period, are non-refundable except where the law requires otherwise.

Cancelling a subscription

You can cancel a subscription at any time from your account or via the Paddle management link in your purchase email. Cancelling stops future charges immediately — you keep access and any remaining credits through the end of the current billing period. Outside the 14-day window we don't refund partial periods, but you'll never be charged again after you cancel.

How refunds are processed

Payments and refunds are handled by our reseller and Merchant of Record, Paddle. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank. Receipts, invoices, and cancellation are all available through the Paddle link in your order confirmation email.

Your statutory rights

Nothing in this policy limits any consumer rights you have under applicable law (for example, EU/UK cooling-off rights). Where the law gives you stronger protection than this policy, the law applies.

Contact

Questions about a charge, refund, or cancellation? Email hi@artimic.com — see also our contact page. Artimic is operated by RealBrain.